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https://www.cnn.com/asia/live-news/coronavirus-outbreak-02-09-20-intl-hnk/h_a6
4f521188410eab0088ae9ae7b34ad8

Princess Cruises offers refund to passengers on quarantined ship
公主郵輪公司提供遭隔離乘客全額退款

Princess Cruises will offer a full refund for passengers aboard the餸iamond Pr
incess cruise ship quarantined at Yokohama, Japan, a representative told CNN.

The ship has been quarantined at the port since February 4 after a former pass
enger tested positive for coronavirus. Since then, 70 news cases of the virus
have been confirmed aboard the ship.
這艘郵輪從二月四日起就停靠在港口 之後有70人被檢出陽性病毒。

There are more than 3,700 people on board the cruise ship, including 2,600 pas
sengers.
目前有3700人在船上 包括2600乘客


In a letter, Princess Cruises President Jan Swartz thanked passengers for thei
r "perseverance and understanding."

"All monies paid to Princess Cruises including your cruise fare, round trip Pr
incess Air, pre- or post-Cruise Plus hotels, transfers, prepaid shore excursio
ns, gratuities and other items, and taxes, fees and port expenses will be refu
nded to the original form of payment," Swartz wrote.
公主郵輪總裁的信中表示 此次所有郵輪費用 包括來回機票住宿交通小費上岸行程都將可
退還報銷給乘客

Swartz said the company will "refund reasonable independent expenses," along w
ith air travel, transfers or pre/post-cruise hotels. Each guest also will rece
ive a 100% future cruise credit equal to the fare passengers paid for the quar
antined voyage, Swartz wrote. That credit has to be applied by February 28, 20
21.
除此之外 乘客將獲得此趟郵輪等值的點數，日後可用來兌換購買公主郵輪旗下的其他行
程
不過要在明年二月底前使用。

"It is our sincere hope that the refund and credit will help ease at least a s
mall bit of the stress you may be feeling right now," Swartz wrote.
總裁希望退費能表達一些誠意

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